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TERMS and CONDITIONS

TERMS AND CONDITIONS

Acceptance of Terms

The public use of this website, sale of product and use of services are governed by the following Terms and Conditions. By using all or any part of the PeapodMats web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.

Your Account

When shopping within the PeapodMats website, you have the option to create an account or stop by for a one-time purchase. Creating an account with us will facilitate future checkouts and will allow us to periodically alert you about product launches, special features, sales, contests or, in rare cases, recalls. PeapodMats is committed to your privacy and will never share your information with anyone except with our shipping partners to deliver your purchases (see Privacy Policy for more details). We ask you kindly not to share your login information with anyone as you are wholly responsible for the activity on your account.

Security

All our Visa and Mastercard transactions are processed by Shopify.  Shopify is a Canadian commerce company headquartered in Ottawa, Ontario that develops computer software for online stores and retail point-of-sale systems and publicly traded on the NASDAQ under the symbol SHOP. Shopify meets all 6 categories of PCI standards which is the highest standards set forth by the Payment Card Industry Security Standards Council. You can learn more about PCI standards here https://www.pcisecuritystandards.org/ . Shopify uses industry leading encryption and security systems and are monitored 24/7. Credit card and order data is encrypted and secure with level 1 PCI compliant and use of 256-bit SSL certificates. 

Inventory

We do our best to maintain stock levels on all our products but the possibility remains that you might order a product that is temporarily out of stock. The website will alert you if a product is out of stock but if this should fail or if inventory count is incorrect, we will contact you as soon as we become aware of the error. You will then have the option to cancel your order or wait until the item is back in stock.

Catalogue

We also do our best to accurately describe all products and provide you with as much pertinent information as possible but descriptions and dimensions may contain errors and omissions. PeapodMats may correct information without prior notice, including changes to your current or standing order. It is the responsibility of the user of the website to check the Terms and Conditions periodically for changes of updates. With continued use of the PeapodMats website you automatically agree to the most recent and posted Terms and Conditions.

Currency

All orders are processed in CDN funds. PeapodMats is not responsible for any extra fees your credit card may charge above and beyond exchange rates.

Taxes

All Canadian residents are subject to their provincial tax in which they reside; PST/GST/HST where applicable. All residents outside of Canada (both US and international) will have no taxation levied on their orders.

Shipping

PeapodMats uses Canada Post for all shipping. Your shipping costs will automatically be calculated when you check out and complete your transaction. All in-stock items will ship in 2-3 business days once your transaction is completed. If you wish to purchase an item that requires a rush delivery, please contact our toll free number at 1-855-732-7636  and we will do our best to get your purchased item shipped on the same day of transaction.

Canada:

Orders with destinations within Canada will be delivered by Canada Post and insured up to $100 and tracked**.

Retail: Flat rate = $10 ***some orders are subject to increased rates, based on location & size of order***

Wholesale: Subject to shipping rates calculated at time of purchase

US:

Continental United States: Subject to shipping rates calculated at time of purchase

Wholesale: Subject to shipping rates calculated at time of purchase

International:

International: Subject to shipping rates calculated at time of purchase

**International Small Packet Air is NOT trackable with Canada Post

Oversize Shipping

Oversize items may require additional shipping charges. These items are identified individually within the website pages or we may contact you prior to shipping to alert you should there be any supplemental charges.

Delivery

Once your order is processed you will receive an automated email alerting you that your order will be shipped within 2-3 business days barring any unforeseen complications or issues. When the order is fulfilled you will receive an automated email confirming that your purchased item is now on its way to the destination of your choice. Our site offers you the choice to ship to your own address or to an alternate mailing address.

Customs and Duty

International orders are often subject to local taxes, importation duties and brokerage fees not included in our prices and shipping. Please be informed of potential added costs due to locally applied and enforced governmental regulation and/or fees. PeapodMats is not responsible for any local tax, importing duty or brokerage fees levied against your order.